Eracent has received formal certification of its ITMC Discovery™ Integration for ServiceNow.
This integration enables ServiceNow CMDB instances to be automatically updated with normalized discovery and utilization data from ITMC Discovery. This comprehensive asset / CI data may be used for multiple purposes:
- Software Asset Management
- IT Asset Management
- Employee Self Service
- License Provisioning and Harvesting
- Configuration Management
- Network Security, and more
This certified integration provides many benefits to ITAM, SAM and ITSM programs:
- Automates updates of CMDB instances with ITMC Discovery and Utilization data
- Accelerates creation of a CI baseline in the CMDB and supports ongoing update processes
- Provides agent-based and agentless discovery data – broad physical and virtual platform coverage
- Enables application utilization details to be shared for SAM and license optimization purposes. This data can be the basis of license harvesting and reallocation decisions
- Shares cloud platform utilization metrics
- Provides cloud-based and SaaS application utilization data
