When selecting a SAM solution to help manage and optimize your software licenses, what are the most important criteria to consider to ensure that you make the right choice?
Product Quality
The quality of the product should be one of the leading criterion. Does the solution offer the functionality you require? Will it generate the data and information you need to know? Is the product proven in the marketplace?
Eracent is a pioneer in SAM tool development. We began our journey in 2000 and were one of the first companies to develop a true automated license reconciliation and entitlements management solution. We have been enhancing our product suite for the past 18 years and have been in the industry longer than most of our competitors.
Recently, Eracent was recognized in Gartner’s very first Critical Capabilities for Software Asset Management Tools 2018* report. Eracent’s flexible and powerful IT Management Center™ suite scored among the three highest scores in the Intermediate SAM Functionality and Advanced SAM Functionality use cases (3.83 and 3.85 out of 5.0, respectively). See highlights from the report here.
Eracent provides a state-of-the-art SAM solution that is proven in the marketplace.
Service and Support
The second criterion is service and support. Does the SAM tool provider offer responsive and high-quality service and support? Is the company there to assist you directly, or do they more often than not pass you off to a reseller or partner who may be less than fully trained on their tools or engaged with their clients? As a customer, are you just a number or are you very important to your SAM tool provider? Will you receive personal attention?
We pride ourselves on being extremely responsive to our customers’ inquiries and providing individual attention as our customers require. We also work very closely with our select group of trusted partners to ensure that we share information about their clients’ needs. Eracent may not have offices all around the globe, however we have large global customers and are very responsive in our support for them.
Customer Satisfaction
How satisfied is the SAM tool provider’s customer base? Eracent has long-term, loyal customers who are very satisfied with our products and support. We may not have thousands of customers, but we have loyal, happy ones.
Customer satisfaction and success are of the utmost importance to us because if you are successful, we are too!
We listen.
Will you get to know your vendor well enough to provide input and feedback, and will they listen?
We listen to our customers’ feedback and make product enhancements based on what you need and what the marketplace is demanding. In addition to listening to your feedback on an ongoing basis, we hold an annual user group meeting which provides a forum for our customers to help us understand any new requirements.
Ask our customers about the quality of product, service and support they receive from Eracent!
* Critical Capabilities for Software Asset Management Tools 2018; Analyst(s): Roger Williams, April Adams, Matt Corsi; Published: April 16, 2018
– by William Choppa
William Choppa is the President of Eracent. He has almost twenty years’ experience helping clients meet their ITAM and SAM challenges with his knowledge of technical solutions and business process best practices.
