ITSM

To Our Customers and Partners,

Eracent recognizes that we’re all navigating uncharted territory together with the constantly changing COVID-19 situation around the world. Each of us is experiencing uncertainty every day on the personal and professional levels.

Since you are important to us, we want to provide assurances that we are committed to providing you with the level of service that you are accustomed to receiving from the Eracent team during this time. Eracent has been a highly virtualized organization for almost two decades and we’ve equipped our entire staff with the resources that they need to work effectively from their homes. Our daily operations are largely unchanged.

While this minimizes our team members’ exposure to illness, we are aware that anyone can be vulnerable. Our sick leave policies ensure that our employees are taken care of should they contract the virus, and our operational policies ensure that our cross-trained, multi-talented staff can adequately cover the support needs of all of our clients and partners during this time.

Eracent is here to help with your ongoing ITAM and SAM needs as your business moves forward through 2020. For example, recent work changes may have uncovered the need to implement new cloud and SaaS management processes, BYOD policies, or new cybersecurity measures. Or perhaps optimizing costs and expenses around your asset and license base may have taken on a new degree of urgency. If so, do not hesitate to reach out to the Eracent team.

We wish you the best during these times and thank you again for placing your trust in Eracent.

Regards,

William Choppa

President, Eracent