Eracent regularly adds experienced professionals to our team to support our growing client base and to expand the functional scope of our solutions. We are always interested in hearing from ITAM and SAM professionals who are seeking a new challenge. Most positions can be based from a virtual office in North America, preferably located near a major airport hub. Research, Development and EU customer support positions are primarily located in our Warsaw, Poland technical office.
Please note that Eracent typically does not utilize third party job sites like Monster, Indeed or similar services to post available positions. Any active Eracent job postings will appear on this page, and humanresources@eracent.com is the only email address that should be used to submit resumes or inquiries.
TECHNICAL SUPPORT ENGINEER
Full-time
Location: Fully Remote (occasional travel)
BE PART OF A TEAM THAT EMPOWERS YOU
Eracent is a global leader in the development and delivery of dedicated SAM/ ITAM solutions. An international environment with global customers who rely on our expertise in SAM. With us, you will find a team-oriented work environment. A chance for you to succeed in an environment where you will have the possibility to make a daily impact. For over 20 years, Eracent has provided ITAM and SAM solutions that are consistently recognized in Gartner Market Guides and Magic Quadrants, and which help global Fortune 1000 companies manage their assets and software licenses, optimize costs, and reduce publisher audit and security risks.
The ideal candidate will be able to hit the ground running and bring their experience and skills to the team. To continue our growth, we are in search of the most highly skilled people who have their best work ahead of them. We believe that having the right people is the key to success.
We’re Growing while transforming the software industry. Ready to help… JOIN OUR TEAM!
PRINCIPAL DUTIES AND RESPONSIBILITIES
We are currently recruiting a Technical Support Engineer to join our team. The ideal candidate will be capable of providing highly skilled technical support while confidently interacting with customers on a day-to-day basis. Experience supporting Eracent ITMC and Discovery module on a technical level will be a plus.
- Serve as primary contact to dedicated customer accounts
- Provide exceptional technical support and services effectively to customers and partners. (WebEx, phone, email, on-site visits) to provide support for Eracent products installed at customer sites, including technical support, training, and project management
- Work with the 2 nd Tier team and development staff to resolve issues as needed
- Provide sales and development staff with customer feedback
Maintain customer data (i.e., contact information, server configurations) - Perform regular follow-up contact with customers
- Diagnose, troubleshoot, and resolve escalated, complex, or business-affecting customer issues within the service level target
- Build strong relationships with customers by understanding workflows and business needs
- Handling all incidents with a sense of urgency and professional attitude
- Ability to work after-hours support when necessary
KEY COMPETENCIES
- Customer support/troubleshooting experience in technical/computer environment
- Computer experience – server and desktop operating systems, SQL Server, IIS, Unix/Linux, Mac, and networking protocols
- Proactively manage and respond to customer questions, issues, and input accurately
- Organized, meticulous, self-motivated, and excellent written and oral communication and phone skills
- Excellent follow-up of issues from inception through resolution
- Works well in a dynamic environment, adaptable to shifting priorities, works effectively in a fast-paced environment, handles pressured situations, and responds aptly
- Ensure outstanding end-to-end client support experience by proficiently managing incidents and actively communicating their status to clients and management throughout the event’s response cycle
MOTIVATORS
- Competitive Salary
- Eracent provides comprehensive benefits
- Unique opportunity to work within a well-established, dynamic company in the IT asset management space
- Continued training in Eracent technologies will be provided as needed
Enterprise IT Sales Account Manager
Full-time
Location: Fully Remote
BE PART OF A TEAM THAT EMPOWERS YOU
An international environment with global customers who rely on our expertise in SAM. Eracent is a worldwide leader in developing and delivering dedicated SAM/ ITAM solutions. With us, you will find a team-oriented work environment—a chance to succeed in an environment where you can make a daily impact. At Eracent, we are building a world-class partner network to drive pipeline and close deals with and to partners and augment and scale our implementations and customer success. This is an opportunity for a person with a solid drive to expand their career and make an impact.
Eracent partners with leading consultants, cloud and software providers, business process outsourcers, and managed service providers. You will work closely across teams within Eracent, including but not limited to sales, marketing, customer success, and implementation of products.
We ’re Growing while transforming the software industry… READY TO JOIN OUR TEAM?
ROLE PURPOSE
Reporting to the Sr. VP of Sales, you will work with Eracent technical and pre-sales teams to manage the sales process. Using your software sales experience, you will apply insights, and sales skills gained to drive the Eracent solutions value propositions to generate new sales opportunities.
This role is required to drive new enterprise software sales and revenue growth. You will work closely with Pre-sales, Business Development, Product Managers, and Marketing teams to close opportunities and improve our product through prospect input. Activities will include input into market segmentation and go-to-market strategy and developing and advancing pipelines to achieve or exceed assigned targets while operating within the company’s commercial and legal framework. To achieve these objectives, the successful candidate must work cross-functionally through the various teams and support departments, displaying direction and leadership to define and advance commercial goals and objectives.
KEY FOCUS
The ideal candidate will bring their passion and a highly energetic entrepreneurial spirit to build on solid solution sales expertise, good product knowledge, a general understanding of technology, and experience managing complex, Enterprise sales and negotiations. A successful background in the IT Asset Management industry is highly desirable for this vacancy.
Ability to advocate and represent the value of the Eracent Platform to a broad and diverse range of prospective or existing customers.
- Responsible for the business by building and developing relationships with prospects through personalized contact, understanding of the prospects’ needs and requirements needs, and ability to effectively communicate the value of Eracent’s solutions.
- Independently identifying and acquiring new enterprise prospects and customers to create a robust pipeline.
- Coordinate schedule and conduct prospect product and requirement discovery calls.
- Effectively define the business problem and move discovery calls into the product demo and sales cycle funnel.
- Work closely with Eracent Sales Engineering staff and oversee Proof of Concepts (POCs).
- Identify success criteria and assist with scheduling and management of POCs.
- Regularly review and adjust strategies based on shifts in technology and market trends.
- Develop a scalable, repeatable model driving platform sales & strategic interest.
- Full sales cycle management from business development and technical validation to negotiating deals through to signed contracts.
- Participate and contribute to sales campaigns and other marketing and sales initiatives that build customer leads and pipelines.
- Accurately forecast opportunities based upon realistic assessments and consistently deliver against that forecast by documenting, defining, and tracking the opportunity in the Eracent CRM system.
- Communicate opportunity updates through regular team meetings, conference calls, and reviews.
- Represent the company at various trade fairs.
EXPERIENCE, CAPABILITY, AND BEHAVIORS:
Must haves
- Proven track record of sales success with the ability to meet or exceed revenue goals.
- Work remotely and independently with minimal supervision.
- IT industry knowledge, specifically ITAM, ITSM, and Cybersecurity, is a plus.
- Understanding of multinational corporate conduct and procurement processes.
- 5+ years of successful enterprise software solution sales experience, which includes recent and demonstrable success, ideally in software sales.
- Outstanding presentation, verbal, and writing skills and ability to communicate a complex idea effectively across a wide range of audience levels and functions up to C-level executives.
- Strong business acumen and capable of developing and managing strategic plans with company executives and challenging the status quo.
MOTIVATORS
- Highly competitive salary and benefits commensurate to experience.
- Unique opportunity to work within a well-established, dynamic company in the IT Asset Management space, with significant advancement opportunities.
- Extensive training and mentoring.
INTERNAL SALES REPRESENTATIVE
Full-time
Location: Fully Remote
BE PART OF A TEAM THAT EMPOWERS YOU
An international environment with global customers who rely on our expertise in SAM. Eracent is a worldwide leader in developing and delivering dedicated SAM/ ITAM solutions. With us, you will find a team-oriented work environment—a chance to succeed in an environment where you can make a daily impact. At Eracent, we are building a world-class partner network to drive pipeline and close deals with and to partners and augment and scale our implementations and customer success. This is an opportunity for a person with a solid drive to expand their career and make an impact.
Eracent partners with leading consultants, cloud and software providers, business process outsourcers, and managed service providers. You will work closely across teams within Eracent, including but not limited to sales, marketing, customer success, and implementation of products.
We ’re Growing while transforming the software industry… READY TO JOIN OUR TEAM?
ROLE PURPOSE
As an Internal Sales Representative, you will play a fundamental role in achieving our ambitious acquisition and revenue growth objectives. In this role, you will act as the liaison between the sales team and clients generating interest, qualifying prospects, and closing sales in a quick sales cycle environment.
This role requires self-motivation, high energy, and a results-oriented mindset. It requires the ability to communicate with clients and leads to identify and understand their product or service needs. You will identify and suggest products and services that meet those needs. You will be responsible for achieving and exceeding revenue targets through pipeline generation.
KEY FOCUS
- Build and cultivate leadership and working relationships across our global client base.
- Use the SUGAR CRM tool to track and manage key metrics such as qualified pipeline generated, deals closed, and deal registrations.
- Develop a deep understanding of Eracent’s business and product offerings.
- Mange customer-related agreements and end-to-end service in collaboration with internal teams.
- Research accounts and identify key players to build a deep understanding of the client’s business models, strategies, and goals.
- To be successful in this role, you must invest time in getting to know your customer base, identifying and focusing on their satisfaction and maximizing revenue potential.
COMPETENCIES:
- A track record of good judgment and decision-making in positions with significant responsibility
- The ability to discuss Eracent technology solutions with partners and customers.
- Consistently demonstrate professional, positive, and approachable attitude/ demeanor and discretion.
EXPERIENCE, CAPABILITY, AND BEHAVIORS:
Must have professional
- 5+ years of experience in related fields highly preferred
- Experience working directly with customers in the enterprise software space
- Proven track record of success in achieving and exceeding monthly, quarterly, and annual sales
- Savvy presentation and demonstration skills, translating technology concepts fluidly
- Proven experience building and maintaining strong relationships with key accounts.
- Experience working with MS Office and SUGAR CRM or similar
MOTIVATORS
- Competitive Salary
- Eracent provides comprehensive benefits
- Unique opportunity to work within a well-established, dynamic company in the IT asset management space
- Continued training in Eracent technologies will be provided as needed.
Eracent is an Equal Opportunity Employer and we value diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All employment is decided on the basis of qualifications, merit and business need.
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