Eracent Customer Success Story
Driving 99.9% Hardware Discovery Accuracy
Using Eracent ITMC™, Hallmark achieved near-perfect monthly hardware discovery across its enterprise environment — improving IT visibility, compliance, and operational efficiency.
Company: Hallmark
Industry: Retail / Consumer Goods
Business Focus: Global greeting cards, gifts, and consumer products
Headquarters: U.S.A.
Computing environment:
X,XXX – Servers, XX,XXX – Endpoints across retail & corporate locations
Multi-location distributed retail network
Hybrid IT environment (On-prem + Cloud)
Challenge:
- Lack of centralized hardware visibility across retail and corporate locations
- Inconsistent discovery accuracy between legacy tools
- Manual reconciliation consuming IT team bandwidth
- Difficulty maintaining audit-ready hardware inventory
- Inability to validate real-time infrastructure changes
Results:
- Achieved 99.9% monthly hardware discovery accuracy
- Established a unified, automated hardware inventory baseline
- Improved IT asset visibility across all locations
- Reduced manual reconciliation effort by XX%
- Enabled audit-ready infrastructure reporting
- Strengthened lifecycle and asset governance
Eracent Solutions Utilized:
- ITMC™ (IT Management Center)
- ITMC Discovery Engine
- IT-Pedia® normalization
- Continuous Reconciliation (CLR)
- Advanced Reporting & Analytics Modules
