Integration and Connectors
Sharing Data with Complementary Systems
Eracent’s Integration and Connector ecosystem enables seamless data exchange across ITAM, SAM, FinOps, and security tools, ensuring a unified and accurate view of your entire IT environment.
IT Asset Management tools like IT Management Center (ITMC) and data enrichment tools like IT-Pedia® play key roles within the wider IT ecosystem. They provide valuable data for multiple initiatives, including:
- Software Asset and License Management (SAM)
- Configuration Management
- Network and Endpoint Security
- Vulnerability and Risk Management
- IT Service Management (ITSM)
- Enterprise Architecture
- Procurement
- Financial Management, and more.
Automatically sharing asset and license information seamlessly with complementary business applications is essential. It is equally important that ITAM and SAM tools take advantage of data that resides in other systems. Sharing this data enables organizations to get more out of their investment in existing tools and processes.
Eracent Connectors and Integration Methods
Discovery and Normalization
Eracent provides specialized Eracent Data Extractors (EDEs) and Eracent Data Integrators (EDIs) to import data from third-party discovery tools. This enables data from all discovery tools that are in use across various platforms, business units and geographical locations to be incorporated into a single database for a consolidated view of the complete network environment.
This data is processed by the SCANMANâ„¢ normalization process to ensure that common naming conventions are utilized, making the data more useful and relevant for multiple purposes. The system also identifies any duplicate records for machines that were scanned by multiple discovery tools. This avoids double counting to ensure accuracy in license reconciliation and optimization reporting.
EDEs and EDIs are provided for commonly used tools such as:
- Amazon Web Services
- Citrix Cloud
- Citrix XenApp
- Google Cloud Platform
- HCL BigFix
- HP DDMA
- HP Universal Discovery
- HP UCMDB
- IBM MaaS360
- Jamf
- LANSweeper
- Microsoft Azure
- Microsoft Intune
- Microsoft Office365
- Microsoft SCCM
- MobileIron
- Okta
- OpenStack
- Pulsus MDM
- ServiceNow Discovery
- Symantec Altiris
- TADfD
- Tivoli
- VMWare AirWatch
Service Desk, Enterprise Architecture, Procurement, Financial and other Applications
Data from Eracent’s ITMC Lifecycle™, Continuous License Reconciliation™ (CLR™) modules, and IT-Pedia® IT product data library may be shared for multiple purposes, including:
- Populating and updating CMDBs and other repositories
- Creating, expanding and updating product and service catalogs
- Supporting procurement and employee self-service processes
- Providing a basis for automated license and asset provisioning
- Identifying candidates for automated license harvesting
- Supporting asset service and maintenance processes
- Updating financial and fixed asset systems
- Supporting asset lifecycle, service, and maintenance operations
Eracent provides web service-based integration methodologies that are highly configurable to enable secure bi-directional data sharing. Eracent also provides pre-configured integrations for:
- ServiceNow (CMDB, Asset Management, and other modules)
- HaloITSM
- Ardoq
- Unified Endpoint Management (UEM) and Enterprise Mobility Management (EMM) tools including IBM’s Maas360 and MobileIron
- Ither complementary business applications.
Service Desk and ITSM Tool Enhancement
Eracent’s Discovery, Data Normalization and IT-Pedia® solutions increase the power of enterprise ITSM solutions like Eracent’s @Your Service™, ServiceNow, HaloITSM, BMC Remedy and Helix, and Ivanti. They supplement the core functionality of these systems with increased data collection coverage across platforms (from data centers to mobile devices) and license reconciliation and optimization for complex license types. The combination of Eracent tools and ITSM systems provides a comprehensive and aligned solution to provide high quality and automated service delivery for enterprises of all sizes.
Security, Vulnerability and Risk Management
Highly accurate and complete data about your asset base – including all hardware and software on your network and endpoints – is essential for security and vulnerability management purposes. ITMC Discovery provides continuous discovery and detailed, normalized inventory data of all physical and virtual machines, network equipment and peripherals that have software running on them, and all software installations and SaaS applications that are being utilized. This information is tied to user data as well. This data provides a rock solid asset baseline that can be managed in Security and Risk Management solutions such as Eracent’s CyberMSuite™ and similar tools.