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What’s New in IT Management Center 10.2

Expanded support for Cloud Platforms and SaaS Licensing; Oracle and SAP License Optimization
Eracent is pleased to announce the availability of version 10.2 of its IT Management Center™ (ITMC™) solution suite. With its broad-based functionality, IT Management Center provides comprehensive lifecycle management for software licenses and IT assets of all types, regardless of platform.

This release supports the ongoing evolution of IT environments by expanding functionality for monitoring the usage of cloud infrastructure platforms like Amazon Web Services (AWS) and Azure, as well as subscription and SaaS licensing. Existing software license reconciliation functionality has been enhanced and expanded for numerous publishers and license types, and in-depth SAP® License Optimization has been added, providing the opportunity for customers to achieve significant savings.

The new features in IT Management Center 10.2 help customers effectively minimize their licensing and asset ownership costs, reduce risks from publisher audits and network security threats, and automate many daily, repetitive license and asset lifecycle management processes. These benefits can be realized equally by customers with on-premise systems or cloud/SaaS/hybrid SaaS environments.

The new and enhanced features of this release include:

  • Extensive additions to the Continuous License Reconciliation™ (CLR) for SAP® Applications module include Indirect Usage reports and optimization recommendations – which are critical in light of recent court cases around this issue – as well as license usage measurements and financial-oriented reports that highlight potential savings due to over-licensing or less than optimal licensing.
  • CLR for SaaS Applications™, which provides usage information around any cloud-based software applications. This module tracks user assignments for each application, and it monitors user access and usage activity to determine who is actually using them. By reconciling transactions with assignments, CLR for SaaS Applications can report on any exceptions and overages, enabling license managers to quickly address any potential problems. This information also helps license managers verify and optimize the number of licenses that are required, avoiding expensive over-licensing as a method of ensuring compliance.
  • Cloud Infrastructure Monitoring, which brings back details including cloud subnets, clusters, host and VM counts and cloud billing information. It also provides details around memory and other functions at the hypervisor level that cannot be reported by tools included with AWS, Azure and other cloud platforms.
  • Enhanced Oracle licensing functionality with updated entitlement rollup and reconciliation reporting for the Processor and Named User Plus license models.
  • Increased detail in reports about Oracle database product usage including features, options and packs installed and in use.
  • True Multi-Tenancy, providing the ability for MSPs, SAM practices and other organizations to host several clients on a single shared server.
  • Usability improvements including several new process wizards and a new dashboard engine that allows users to easily build their own dashboards using charts, gauges, maps and other features. This enables users to tailor their system views to highlight the tasks that they perform most frequently.
  • Updates and improvements to software license allocation logic, as well as the user interface for performing this function.
  • Enhanced reconciliation logic for Downgrade Paths.
  • The ability to define custom Parent-Child software relationships in the Simplified Installed Software report.
  • New and detailed “Virtual Farms” reporting added to the Virtualization Queries reporting area.
  • Integration with the CyberArk® Enterprise Password Vault, which discovers, secures, rotates and controls access to privileged account passwords that are used to access systems throughout enterprise IT environments. The Network Probe and ITMC Discovery provide CyberArk with information required to identify and track devices, ensuring complete coverage of corporate networks.
  • A new “Outdated Software” tab on discovery Machine Reports, allowing users to search for outdated software based on end-of-life, end-of-support and other software lifecycle dates. This data can help identify systems that require software updates or replacement in order to avoid operational disruptions or security risks.
  • Additional details about Operating Systems, Virtual Hosts and Virtual Machines in the ITMC Discovery™ data model have been exposed for integration with other applications via the Eracent API.
  • Added data from LPARs in ITMC Discovery.
  • Improvements to the automated process for updating all modules of the ITMC suite with End-of-Life data from the IT-Pedia™ product library.
  • Enhancements to the Health Monitor and Health Monitor Summary, as well as other diagnostic and self-healing functions.
  • Made improvements for visually impaired users in the AppStore Plus™ Portal module.
  • Improvements to alerting mechanisms.

For information on ITMC 10.2 or to schedule a demonstration: